When it comes to customer satisfaction, it all comes down to perception, how our customer experiences the product and service provided by us. It’s not what we believe or think, not what our studies or focus groups tell us, but what our actual customers look, feel & touch. So we understand that our bottom-line, financial results are tied to customer satisfaction and quality. At City Light Switchgears L.L.C. quality is measured along two dimensions, the physical and the performance (product quality, service quality, responsiveness, assurance, tangibility, empathy & reliability).
